Frequently asked questions about The British Postal Museum & Archive online shop.
Will you retain my personal or credit card details?
The British Postal Museum & Archive will not retain your credit card details after your order has been processed. We will retain your email and postal address details but these will not be used by a third party.
How safe is shopping online with The British Postal Museum & Archive?
Sage Pay is a secure platform used by our shop for processing your online payments. Information entered is fully encrypted and the system is audited by the Payment Card Industry Security Standards Council.
Do you accept international orders?
Yes we do. All payments will be taken in Pounds Sterling. We regret we are currently unable to deliver to the following countries: Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast (Cote D'Ivoire), Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Libya.
How long will my order take to arrive?
For UK deliveries please allow seven working days from the time you place your order. For European orders, please allow up to 10 working days. For the rest of the world, please allow up to 21 working days. Please bear in mind that items are sometimes delayed in customs, which is beyond our control.
What is your online return policy?
The British Postal Museum & Archive want you to be happy with your purchase. If you are unhappy with any item or if it has been damaged in transit, or becomes faulty, please return it in its original packaging and with your order documents to:
The British Postal Museum & Archive
Please return it within 14 days of receiving the order. We will issue a refund or replacement at your request, within 5 days of receipt of the returned goods. If the item is damaged in transit, was incorrectly supplied, or develops a fault, we will refund the cost of postage, but in all other cases, the cost of returning the item will be at the customers expense. We strongly recommend that when returning items you obtain a proof of posting (free from the post office) as we cannot accept responsibility for any returned items that are lost in the post. This does not affect your statutory rights.
Please note that Virtual Gifts cannot be refunded or replaced.
In person at The British Postal Museum & Archive, Freeling House, Phoenix Place, London, WC1X 0DL
By telephone by calling 020 7239 5500 with the item name, quantity, price and your card details
By post Please include product details, your address and contact phone number and return it to the address above with your cheque payment made payable to Postal Heritage Services Limited.
All items are offered subject to availability at the time of ordering. The British Postal Museum & Archive has taken every care to ensure accuracy of description, specification, colour and price of all products, however, these may change due to circumstances beyond our control. The information displayed is considered as an invitation, not as a confirmed offer.
We accept Mastercard, Visa, Visa Debit, Delta and Maestro.
The British Postal Museum & Archive will not retain your credit card details after your order has been processed. We will retain your email and postal address details but these will not be used by a third party. Sage Pay is a secure platform used by our shop for processing your on-line payments. Information entered is fully encrypted and the system is audited by the Payment Card Industry Security Standards Council.
If you would like further information regarding the products or delivery options, please telephone our customer services team on 020 7239 5500 or e-mail email@example.com.