Terms & Conditions

Buy 4 Postcards, Get 1 Free

Purchase five postcards and get the fifth cheapest postcard free. No limit on number of postcard purchases (subject to availability). Discount applied in multiples of 5. Only applicable on postcards found in the category "Postcards", not applicable on greetings cards. Discount will apply automatically at checkout. Only available online, this offer is not available in our onsite stores.

 

Product Descriptions

All items are offered subject to availability at the time of ordering. The Postal Museum has taken every care to ensure accuracy of description, specification, colour and price of all products, however, these may change due to circumstances beyond our control. The information displayed is considered as an invitation, not as a confirmed offer for sale. 

 

Delivery

All orders are sent by standard first class mail and we aim to dispatch all orders within 4 days 

Standard postage rates:

Postage rates, to both UK addresses and overseas are calculated based on weight. the minimum postage costs are listed as follows

UK: £1 per order
Europe (inc. offshore destinations): £6.50 per order
Rest of World (exc. UK and Europe): £8.50 per order

If you order more than one item, you may receive them in separate parcels.

We regret we are currently unable to deliver to the following countries: Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast (Cote D’Ivoire), Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Libya.

We make every effort to despatch goods within four working days, although from time to time this is not possible (i.e. in the event that an item proves to be very popular due to media coverage, or during busy periods like Christmas and stock take. 

Our online returns policy

The Postal Museum want you to be happy with your purchase. If you are unhappy with any item or if it has been damaged in transit, or becomes faulty, please return it in its original packaging and with your order documents to:

Product Sales
The Postal Museum
15-20 Phoenix Place
London
WC1X 0DA

Please return it within 14 days of receiving the order. We will issue a refund or replacement at your request, within 5 days of receipt of the returned goods. If the item is damaged in transit, was incorrectly supplied, or develops a fault, we will refund the cost of postage, but in all other cases, the cost of returning the item will be at the customers expense. We strongly recommend that when returning items you obtain a proof of posting (free from the post office) as we cannot accept responsibility for any returned items that are lost in the post. This does not affect your statutory rights.

Please note that Virtual Gifts cannot be refunded or replaced.

Overseas orders are sent by air. The appropriate charge is automatically added to your order at Checkout when you confirm the delivery address.

There may be local duty and/or taxes payable on goods delivered outside the UK. The Postal Museum is not responsible for paying these charges.

If you would like further information regarding the products or delivery options, please telephone our customer services team on 03000300700 or e-mail shop@postalmuseum.org

Payment

We accept Mastercard, Visa, Visa Debit, Delta and Maestro

 

Data Protection & Security

The Postal Museum will not retain your credit card details after your order has been processed. We will retain your email and postal address but these will not be used by a third party. Sage Pay is a secure platform used by our shop for processing your on-line payments.  Information entered is fully encrypted and the system is audited by the Payment Card Industry Security Standards Council.